Complaint Procedure For UP
- New NADRS Call Centre Helpline for all Complaint (Toll Free)
1800114004
- Call to any of these numbers. This is Computerized IVRS Process
- 1860 180 1425
- 1860 180 2425
- 0120 6798 500
- 0120 6798 530
- 0120 6798 560
- First welcome to HCL Service Support, then
- Press 1 for English
- Press 2 for Hindi
- Press 1 for Technical Support
- Press 2 for Service Call Status
- Press 3 for New Installation
- Press 4 for any other Query
- Press 1 for Desktop/Laptop
- Press 2 for Printer & other Peripherals
- Press 3 for Server/Device
- Then the concerned pick the phone, after that you have to provide the above information for call registration.
- After call registration they will provide Service Order NO. start 8500___________
- Complain registered Successfully
Via Email:
Fill These Details
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1
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Name
of the Organization*
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2
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Model
Serial Number *
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3
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Address
of the Service Unit* [Present
Location address of Unit to be serviced]
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4
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City
/ Town*
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5
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HCL
Mapped Region Name*
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6
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Contact
Person Name*
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7
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Contact
Number 1 (Direct/Mobile) * with STD Code
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8
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Contact
Number 2 (Direct / Mobile) with STD
Code
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9
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Contact
Email ID:
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10
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Problematic
Unit Serial Number*
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11
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Problematic
Unit Model Number /Description
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12
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Type
of Support (AMC/Warranty)
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13
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Problem
Description*
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- Send mail to
- Email id: Usd.n@hcl.com
BSNL (VPNoBB) related
Complaint for the following
- Landline Handset not available
- Landline dead or line break
- Modem not provided or not configured
- Bill rising.
- Any others BSNL related issues
Following personnel may be
contacted in respective districts
|
S.No
|
District Name
|
Name
|
Designation
|
Contact
Number
|
|
1
|
Allahabad
|
P
K Tiwari
|
Compl.
officer
|
9415033031
|
|
2
|
Kaushambi
|
U.S.
Ram
|
DE
|
9415130522
|
|
3
|
Azamgarh
|
Surendra
Pathak
|
AGM
|
9450964515
|
|
4
|
Deoria
|
Suresh
Ram
|
DE
|
9450962490
|
|
5
|
Kushinagar
|
B.P.Pandey
|
DE
|
9415341783
|
|
6
|
Farrukhabad
|
R.N.Srivastava
|
AGM
|
9415335779
|
|
7
|
kannoj
|
R.N.Srivastava
|
AGM
|
9415335779
|
|
8
|
Basti
|
R
A Khan
|
DE
|
9453016200
|
|
9
|
St
kabir Nagar
|
Swami
Nath
|
AGM
|
9415335779
|
|
10
|
Siddhartha
nagar
|
Swami
Nath
|
AGM
|
9415335779
|
|
11
|
Faizabad
|
V.S.
Seth
|
AGM
(P)
|
9453032211
|
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12
|
Ambedkarnagar
|
V.S.
Seth
|
AGM
(P)
|
9453032211
|
|
13
|
Gorakhpur
|
J
C Gupta
|
DE
|
9415408888
|
|
14
|
Maharajganj
|
Sita
Ram
|
DE
|
9415121755
|
|
|
|
Sharma
|
DE
|
9453033599
|
|
15
|
Jhansi
|
Devidas
|
AGM
|
9450927070
|
|
|
|
Rajendra
Prasad
|
DE
|
9453030939
|
|
16
|
Lalitpur
|
Brij
Kishore
|
DE
|
9415133799
|
|
17
|
Kanpur
|
P
K Shukla
|
SDE(Comml)
|
9450932525
|
|
18
|
Kanpur
Dehat
|
P
K Shukla
|
SDE(Comml)
|
9450932525
|
|
19
|
Lucknow
|
K
S Singh
|
DE
|
9415100089
|
|
20
|
Lakhimpur
Kheri
|
Jaimal
|
DE
|
9415048900
|
|
21
|
Sultanpur
|
Ram
Shankar
|
DE
|
9415335798
|
|
|
|
Y
P Singh
|
SDE
|
9415234642
|
|
22
|
Varanasi
|
H
B Shukla
|
DE
|
9415205266
|
|
23
|
St
Ravi Das Nagar
|
H
B Shukla
|
DE
|
9415205266
|
|
24
|
Chadauli
|
H
B Shukla
|
DE
|
9415205266
|
|
25
|
Mirzapur
|
Nirmal
Ram
|
DE
|
9415342677
|
|
26
|
Sonbhadra
|
J.N.
Singh
|
DE
|
9415230888
|
|
27
|
Barabanki
|
Nirala
|
DE
|
9415411959
|
|
28
|
Ballia
|
R
N Gupta
|
|
9415244789
|
|
29
|
Banda
|
G.D.
Patel
|
DE
|
9415033100
|
|
30
|
Chitrakoot
|
G.D.
Patel
|
DE
|
9415033100
|
|
31
|
Bahraich
|
Suneel
Jain
|
SDE
|
9415411222
|
|
32
|
Sharawasti
|
Jai
Singh
|
DE
|
9453048666
|
|
|
|
Suneel
Jain
|
SDE
|
9415411222
|
|
33
|
Fatehpur
|
L.N.
Mishra
|
DE
|
9415033024
|
|
34
|
Gonda
|
S.K.
Tiwari
|
DE
|
9415415777
|
|
35
|
Balrampur
|
S.K.
Tiwari
|
DE
|
9415415777
|
|
36
|
Ghazipur
|
Sharma
Ji
|
DE
|
9415209722
|
|
37
|
Hardoi
|
R
C Gupta
|
DE
|
9450941200
|
|
38
|
Hamirpur
|
S.S.Chauhan
|
DE
|
9415200222
|
|
39
|
Mahoba
|
Ram
Lal
|
DE
|
9415228022
|
|
40
|
Jaunpur
|
Ram
Dhani
|
DE
|
9450964588
|
|
41
|
Mau
|
R
K Kushwaha
|
SDE
|
9450962478
|
|
42
|
Orai
|
A
K Srivastava
|
DE
|
9450932501
|
|
|
|
lalla
Singh
|
SDE
|
9453033388
|
|
43
|
Jalaun
|
A
K Srivastava
|
DE
|
9450932501
|
|
|
|
G
K Gupta
|
SDE
|
9453033334
|
|
44
|
Pratapgarh
|
S.S.
Chaturvedi
|
DE
|
9415229222
|
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45
|
Shahjahanpur
|
R.K.Ram
|
DE
|
9415014170
|
|
46
|
Sitapur
|
D.Ram
|
DE
|
9415335884
|
|
47
|
Unnao
|
R.R.Sonkar
|
DE
(A)
|
9415335588
|
|
48
|
Raebareli
|
Sanjay
Kumar
|
SDE
|
9450925914
|
|
49
|
Agra
|
Sri
B D Rawat
|
SDE
|
9412210786
|
|
50
|
Aligarh
|
Sri
Praveen Garg
|
SDE
|
9412757698
|
|
51
|
Barreily
|
Sri
M.P. Kudesia
|
SDE
|
9412761691
|
|
52
|
Bijnor
|
Sri
S.D.Gautam
|
SDE
|
9412714998
|
|
53
|
Bulandshahr
|
Sri
Balveer Singh
|
SDE
|
9412229444
|
|
54
|
Ghaziabad
|
Sri
M.K.Jain
|
SDE
|
9412774585
|
|
55
|
Mathura
|
Shri
S.S.Meena
|
SDE
|
941277749
|
|
56
|
Meerut
|
Shri
Nishant Rathore
|
SDE
|
9412708033
|
|
57
|
Moradabad
|
Sri
K.L.Verma
|
SDE
|
9412237735
|
|
58
|
Muzfaffarnagar
|
Sri
Sanjeev Jain
|
SDE
|
9412710033
|
|
59
|
Noida
|
Sri
Sanjeev Sharma
|
SDE
|
9412000001
|
|
60
|
Saharanpur
|
Sri
Som Singh
|
SDE
|
9412000454
|
|
61
|
Budaun
|
Sri
Krishan Kumar
|
SDE
|
9412295786
|
|
62
|
Etah
|
Sri
Anil Kr. Jain
|
SDE
|
9412282930
|
|
63
|
Rampur
|
Sri
D.K. Singh
|
SDE
|
9412718822
|
|
64
|
Pilibhit
|
Sri
A.K.Mishra
|
SDE
|
9412761657
|
|
65
|
Etawah
|
Sri
B.S.Verma
|
SDE
|
9412771782
|
|
66
|
Mainpuri
|
Sri
R.C. Devedi
|
SDE
|
9412747919
|
Block/District
offices are advised to maintain log book as per following format for
calculating downtime of the system.
Log Book
|
|
Complaint for
|
Complaint
|
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SNo
|
HCL/UPS/BSNL
|
Date
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Complain No.
|
Description
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Whom Contacted
|
Signature
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